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Incident Management

Once the traffic and roadway monitoring system has identified a problem, an immediate response is initiated to clear the incident and re-open lanes as quickly as possible, while protecting the safety of victims, travelers and emergency personnel. CHART operates a nationally recognized incident management program which depends heavily on the Incident Management Logo cooperation and teamwork developed among the SHA, the MSP and the MdTA. The tools used for incident management include:

  • Emergency Traffic Patrols (ETP) used to provide emergency motorist assistance and to relocate disabled vehicles out of travel lanes.
  • Emergency Response Units (ERU) used to set up overall traffic control at accident locations.
  • Freeway Incident Traffic Management (FITM) Trailers, pre-stocked with traffic control tools such as detour signs, cones, and trailblazers used to quickly set up pre-planned detour routes when incidents require full roadway closure.
  • A "Clear the Road" policy which provides for the rapid removal of vehicles from the travel lanes rather than waiting for a private tow service or time consuming off-loading of disabled trucks which are blocking traffic.
  • An Information Exchange Network (IEN) Clearinghouse, provided by an I-95 Corridor Coalition workstation at the SOC, shares incident and traveler information to member agencies along the Corridor.

A variety of other tools are used to facilitate incident management. These include portable arrow boards, portable variable message signs, and portable travelers advisory radio transmitters for traffic management; front end loaders, tow rigs and push bumpers to move vehicles; and training exercises to maintain a high competency level for teams working under hazardous conditions.