Once the traffic and roadway monitoring system has identified a problem, an immediate response is initiated to clear the incident and re-open lanes as quickly as possible, while protecting the safety of victims, travelers and emergency personnel. CHART operates a nationally recognized incident management program which depends heavily on the cooperation and teamwork developed among the SHA, the MSP and the MdTA. The tools used for incident management include:
- Emergency Traffic Patrols (ETP) used to provide emergency motorist assistance and to relocate disabled vehicles out of travel lanes.
- Emergency Response Units (ERU) used to set up overall traffic control at accident locations.
- Freeway Incident Traffic Management (FITM) Trailers, pre-stocked with traffic control tools such as detour signs, cones, and trailblazers used to quickly set up pre-planned detour routes when incidents require full roadway closure.
- A "Clear the Road" policy which provides for the rapid removal of vehicles from the travel lanes rather than waiting for a private tow service or time consuming off-loading of disabled trucks which are blocking traffic.
- An Information Exchange Network (IEN) Clearinghouse, provided by an I-95 Corridor Coalition workstation at the SOC, shares incident and traveler information to member agencies along the Corridor.
A variety of other tools are used to facilitate incident management. These include portable arrow boards, portable variable message signs, and portable travelers advisory radio transmitters for traffic management; front end loaders, tow rigs and push bumpers to move vehicles; and training exercises to maintain a high competency level for teams working under hazardous conditions.