4.6.4 Training and Documentation

The CSC/PBFI Team will train CHART engineers, operators, and technicians in the operations and maintenance of the new CHART II system. CSC/PBFI Team members who will develop the training materials and conduct the training classes have considerable experience in delivering training to users of ITS technology.

Training methods and materials will be developed in conjunction with CHART personnel to develop methods and materials that are suitable for the target audience. The methods and materials will be discussed with CHART staff and materials submitted to MDSHA for review and approval prior to scheduling the training sessions.

Some training topics may benefit from the synergy available when multiple media are employed. For example, a printed self-study module could prepare learners for a leader-led classroom experience where the trainer uses video or interactive CD-ROM to illustrate concepts, encourage discussion, and enhance learning. The process could be videotaped, or it could be digitized and offered via CD-ROM or the Internet to new employees. The CSC/PBFI Team can offer a wide variety of training approaches.

The basic structure of the system training is described below.

Number of classes and class size. Classes will have a strong hands-on orientation and will be designed around two participants per workstation. Facilities and equipment are the main limitation to the overall class size.

Number of hours per class. Each course day will consist of a maximum of six hours of training, a minimum of two 15-minute breaks and a one hour break for lunch. The program would begin at approximately 7:30 a.m. and conclude at 3:30 p.m. The start and finish times can be adjusted to coincide with the wishes of MDSHA. Upon completion, the participants will have completed hands on, problem oriented training on the intended subject.

Training Material. The course training will be based on the system users manual and special training guides developed by the instructors. These training guides will contain training exercises and their solutions. The guides can be used as self-study tools as well as training aids. The method of delivery and storage for future reuse will be determined in conjunction with the CHART staff.

Post class evaluation. At the end of each training session, there will be a course evaluation. The questionnaire will evaluate the instructors, course material, and facilities. A summary of the results will be compiled and a brief report developed and submitted. Orientation Training

The orientation training session will be designed to provide participants with an understanding of the basic concepts required to use the CHART II system. The training session will spend one day covering the CHART II architecture, hardware components and configuration, and operating system features. The second day will be devoted to the central software overview, and will highlight the systemís useable output. When the second day of training is completed, the participants will be able to:

This orientation training is geared towards the supervisor and management level personnel to assist in the education process of how the system works and what information should be expected. Operations Training

The operations training session will concentrate on the use of the central software system as a tool in the management of daily activities. The training will be conducted on the actual central system hardware/software being supplied for the project. The central system will be connected to actual hardware (where possible) in a controlled environment (i.e., field controllers in the training room) for hands on interaction with the system components. The training will be based on hands-on practical exercises. Training materials will be developed to allow the participants to perform the training exercise on their own should they wish to or use them as a reference.

This operations training is geared towards the HOT operators, supervisors, and remote users. Software (Application and System) Training

The software training session will be designed to train the CHART staff system administrator(s), the people who will have the overall responsibility for the system at the end of the project. This training will be broken into two sessions. The first session will be high-level training. The training will be geared towards informing the staff as to how the software is structured, which executables reside where, what are the various log files, how to obtain the logs in the event of a problem, and how to report trouble for quick response.

The first training session will also present the software's architecture and functional operation. The hardware architecture and operation of peripheral devices will be covered, and the purpose, role, and conceptual function of the peripheral devices will be presented. This first training session will last two days and will be conducted prior to system acceptance testing.

The second training session will be specifically for the software specialists/system administrator(s). This training will be oriented towards providing the software specialist with information on coding standards, commenting/documentation, coding, building/compiling, and general software maintenance. The software's documentation will be used as a training guide for this session. This second session will last four days and will be conducted after system acceptance testing is completed.