The CHART II Task Order cover letter dated December 16, 1997, from the Maryland State Highway Administration (MDSHA) Program Manager identifies personnel staffing, relevant experience, and the quality of the internal development processes as areas to be evaluated in our system design documentation. We have co-located our discussion of these various issues in this Management Section of our technical submittal. Certainly, the experience the CSC/PBFI Team brings to this work, the quality of our personnel, and the appropriateness of our management approach will contribute as much to the success of the CHART II effort as the completeness and sophistication of our technical solution.

In the sections that follow, we address those managerial issues that will directly affect the success of the CHART II project.

• Understanding the Management Challenge. The text in 6.1, Understanding the Management Challenge, describes our understanding of the managerial problems that complicated the original CHART software development. It also introduces the Catalyst^SM methodology we will use to ensure that those problems do not occur on the current effort.

• The Catalyst Methodology. In Section 2, Introduction, and Section 3, Design Approach, of this submission, we provide a high-level overview of Catalyst and the benefits that will result from its use. The text in 6.2, The Catalyst Methodology, provides a more detailed look at the methodology and the procedures we will follow in its implementation. Catalyst focuses on delivering systems that meet the user’s needs on the day the systems are delivered. It advocates an incremental approach to delivering functionality and to forging a cooperative partnership between the user and the developer—the same approach sought by the MDSHA.

• CSC’s Catalyst and the Software Engineering Institute’s (SEI) Capability Maturity Model (CMM). Catalyst is consistent with the SEI CMM from Level 2 through Level 5. On this project we are committed to pursuing Level 3, which puts us ahead of 84% of the industry for complex software projects and at the forefront of software development in support of ITS. Our approach to SEI’s CMM is described in 6.2.3. It will significantly reduce latent errors, and, consequently, it will reduce total software development costs throughout the project lifecycle.

• Catalyst Management and Development Coordination. Catalyst is not only an efficient software design tool, but it also contains a set of principles and procedures that can be employed for overall project management. The text of 6.3 describes the Catalyst-consistent Five-Step Management Approach used on the Maryland Network Management Services Program (MD NMS). We describe these particular procedures because we anticipate that the MD NMS contract will be the contract vehicle for implementing CHART II. Also included in 6.4, Reporting, is a description of the specific reporting procedures that will be employed for CHART II.

• Organizing for Success. Our proposed organizational, Quality Assurance (QA) and Configuration Management (CM) structures are described in 6.5, Organizing for Success, as are the responsibilities of personnel who are integral to those structures.

• Project Staffing Plan. The text in 6.5 also discusses our key personnel. Resumes for our key personnel are contained in Appendix F. It is the quality of our people that ultimately ensures CHART II success.

• Subcontractor Management. While CSC and PBFI function as a single, integrated team in support of this effort, it is still necessary to have an organizational structure for the management of this relationship. This structure is described in 6.8, Subcontractor Management.

• Relevant Experience. The text in 6.9, Relevant Experience, describes CSC/PBFI Team experience that is directly applicable to the CHART II project.

Our team knows transportation and ITS, including the supporting telecommunications structures, software development, and the integration of complex systems. We have successfully implemented systems similar to CHART II for others, and we will do so for MDSHA. We will deliver a quality ITS system fully responsive to MDSHA requirements.